Frequently Asked Questions
Is the night light safe for babies and toddlers?
Yes, the Squishy Night Light is made from soft, non‑toxic materials and stays cool to the touch. However, like all night lights, it’s designed for nursery use, not as a toy.
How long does the battery last?
The rechargeable model lasts 8–12 hours on a full charge, depending on brightness settings.
Where are you located?
Our head office is located in Melbourne, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Does it get hot while in use?
No, the LED light source stays cool, making it safe for use in nurseries and bedrooms.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
Contact Us
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at babyportstore@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.